For Trialpay offers, please make sure you read the requirements carefully: some offers require you to complete multiple steps before your offer is completed. For example, you might need to reach a certain level in a game after you download it.
Once you complete an offer, you will receive a notification from Slidejoy. You can also see a list of past offers you completed in the inbox (shown below) within the Slidejoy app.
Once you click on the inbox menu, you will see the following: please note that carats from your offer completion will be added to your Slidejoy balance on the following day.
If you think you completed your offer, but do not see it in your inbox, please click on the Trialpay menu within our offers tab, and then click on the question mark on the top right corner (shown below):
Here, you can see the status of all your past offers as reported by Trialpay.
After you see this page, you have three options:
- If your offer status is "Completed", but you do not see it completed in your inbox, please contact us (firstname.lastname@example.org)
- If your offer status is "Viewed", and you think you completed your offer (and you have evidence), please click on the "Contact Support" button to file a claim on Trialpay. Please note that Slidejoy does not and cannot verify the status of your offer: Only Trialpay is able to do that, so please do not ask us to verify the completion status by sending us evidences of your offer completion. You need to do that through Trialpay.
- If you do not see your offer in the list, please contact Trialpay directly (https://www.trialpay.com/support/contactus/)